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常見問題Q&A

Q & A

 

Q1、Are products shown online in stock?

A : Most of the products displayed online are in stock except for pre-order items. Delivery dates for all pre-order items will be shown on the product display page for your reference.

 


Q2、How long is the delivery time?

A : Orders are generally shipped within 1 to 3 working days after we have received the payment. Pre-orders, overseas delivery and National Holidays are not included in this delivery time.

 

 

Q3、What is the delivery time for 7-11 or Family-Mart pickup?

A : Orders are generally shipped within 1 to 3 business days after we have received the payment. After we have delivered shipment, it should arrive at your designated 7-11 or Family-Mart within 2 days. If you have not yet received your order after 7 days, please contact us.

 


Q4、Can I combine orders?

A : We can combine orders before our shipping process. If you wish to combine order, please contact us asap via email or private message us on Facebook.

 


Q5、Can I cancel my order?

A : Yes, please login to check the status of the order. Your order can be cancelled only if the order have not yet been shipped. If you have more questions, please contact our customer service.

 

 

Q6、Can I add items to the order I have already placed?

A : Please leave us a message and inform the customer service of the product you wish to add to the order.

 

 

Q7、Which convenience stores are available for pickup?

A : We are currently working with 7-11 and Family-Mart for the provision of this service.

 

 

Q8、Do I need to personally pick up the package from 7-11 or Family-Mart? 

A : Personal pickup is recommended. When picking up your order, you must bring and present the same identification document as the name you used when placing order with Miro Piazza.

 

 

Q9、How will I be notified when the products are delivered to the store?

A : In addition to the notification message sent by the system on the day of delivery, the system will also send a notification SMS when the products have arrived at the store.

 


If you do not receive the SMS notification, there are several possibilities:

 · The cell phone number was entered incorrectly during the order process.

 · The cell phone number has a default function of rejecting SMS, or there is an app installed to block SMS.

 · The text message is sent from your location and the reception is unstable.

 · The SMS memory of your cell phone is full.

 

In addition to SMS notification, we suggest that you log in to your mailbox to check if your order have been delivered.

 

 

Q11、What should I do if I forget to pick up my order from 7-11 or Family-Mart?

A : If you do not pick up your package within 7 days after delivery, the package will be returned to us and we will only deliver to you again after you remit the shipping fee of NT$60.

 

*If the package is not picked up at the second time, or that you do not notify the customer service to resend the package, you will be prohibitted to order any product on Miro Piazza website.

 


Q12、How do the 7-11 or Family-Mart code work?

A : Please refer to the website of the 綠界 for detailed instructions.

 


Q13:When the website shows that the products are sold out, will Miro Piazza re-stock?

A : When products are shown as sold out, they will be restocked according to schedule. On the product page we will show when the restock can be expected.

 


Q14:How do I check my order status?

A : Please log in to your Miro Piazza “member center” to check your order status and update.

 

Our official website can be divided into computer or mobile version. Please click on "Order Status" and if the order status is shown as "Processing" or "Confirmed", this indicates that the order has not yet been shipped.

If the status of the order shown is "Completed", it means the order has been shipped.

For more information, please contact Customer Service.

 

How to check the computer version of your order:

1. Login to the Miro Piazza website at the top right corner

2. Click on "My Account" in the upper right corner

3. Click "Order" in the middle, you can see your complete order history.

 

How to check your order in mobile version:

1. Click on the portrait icon located at the upper right corner of the Miro Piazza website and then click on "Member Login". 

2. Click "Profile Picture" at the top right corner after login.

3. Click "Order" on the top, you can see your complete order history.

 

 

Q15、What should I do if I forget my password or cannot update it?

A : Click the forgot password and fill in your email address (same as the email when you used to register for member) to update the password. If the password update have failed, please help us to confirm the following conditions have been excluded:

 

1. the password entered is less than 8 characters

2. the password reset link in the settings has expired

3. the password reset link is not valid

 

 

If the above are unable to resolve your issue, please review detailed instructions following the link below:


https://support.shoplineapp.com/hc/zh-tw/articles/360000896826-%E7%82%BA%E4%BD%95%E9%A1%A7%E5%AE%A2%E7%84%A1%E6%B3%95%E6%88%90%E5% 8A%9F%E8%A8%AD%E5%AE%9A%E5%AF%86%E7%A2%BC-%E9%A1%A7%E5%AE%A2%E7%99%BB%E5%85%A5%E8%A8%AD%E5%AE%9A