Below illustrates Product Accessories, Care Instructions and After-Sale Service
‧ Non-defective Disclaimer
Be sure to read the following disclaimer, under these circumstances, the goods are not considered as defective and cannot be returned or exchanged.
‧ Return or Exchange
Based on hygiene considerations, since eyewear chains can be used also as necklaces, therefore is considered as intimate products. Due to personal hygiene, we do not accept returns or exchange if you wish to change your mind. In case of product defects, please contact our customer service for assistance.
‧ Shipping Cost, Duties and Taxes
All shipping cost including customs, duties and taxes shall be paid by the customer.
‧ Product color
Depending on different computer monitor and display specs, color display may vary.
‧ Tolerance of error in length of the chain
The tolerance of error in the length of the eyewear chain is plus and minus 2cm. Depending on different measuring equipment, within such tolerance is deemed as normal.
‧ Residual Glue and Inlay stone Issues
Products are handcrafted therefore, might have some unavoidable residual glue and stones inlay issues such as stone are not set squarely, however, these are all normal conditions which cannot be avoided.
‧ Minor scratches
During transportation or manufacturing procedure influences, there might be minor scratches on the surfaces, however, tiny scratches are not considered as defects.
‧ Natural Material
Natural stones, jade, and pearls have natural irregular patterns or impurities, which are normal, not a defect.
‧ Allergic Issue
Our eyewear chain is lead-free, cadmium-free, and nickel-silver free as we aim to reduce the possibility of allergies to skin. Individual physique is different, even s925 sterling silver and 14k gold-plated may cause skin to react and cause allergic reactions. Therefore, if you experience discomfort at wear, please stop using immediately.
Please avoid washing eyewear chain with water or cleaning detergents. Water and other chemicals may cause black spots or plating to fall off the chains. We recommend after each wear, to wipe clean of the surface with a soft cloth to prevent oxidation. It is also suggested to store your eyewear chain at cool or room temperature and in the Miro Piazza cloth bag provided upon purchase to limit its contact with air causing oxidation.